Job Description

We are looking for a proactive and customer-oriented Customer Service Executive to join our team. You will be responsible for providing excellent customer support through multiple communication channels while ensuring a positive customer experience.

Responsibilities

Handle customer inquiries via phone, email, live chat, and other communication channels.

Provide accurate and timely information to customers.

Resolve customer issues professionally and escalate complex cases when necessary.

Maintain accurate records of customer interactions in the system.

Follow company policies and service standards to ensure customer satisfaction.

Work closely with internal departments to resolve customer concerns.

Perform follow-up and other customer support-related administrative tasks when required.

Job Requirements

• Minimum SPM, UEC, Diploma, or equivalent qualification.
• Able to communicate fluently in Mandarin and English (spoken and written).
• Fresh graduates are encouraged to apply.
• Customer service experience is an added advantage but not required.
• Good communication and interpersonal skills.
• Positive attitude, responsible, and willing to learn.
• Able to work in a fast-paced environment.
• Basic computer skills and familiarity with Microsoft Office are preferred.
• Willing to work on rotational shifts, including weekends and public holidays (if applicable).

Skills