Job Description

We are looking for a motivated and customer-oriented Customer Service Executive to join our growing team. In this role, you will be responsible for delivering excellent customer support and ensuring a positive customer experience.

Key Responsibilities

•  Handle customer inquiries and requests via email and live chat in a professional manner.
•  Provide accurate information and timely assistance to customers.
•  Resolve customer issues and escalate cases when necessary.
•  Maintain high standards of service quality and customer satisfaction.
•  Work closely with internal teams to ensure smooth issue resolution.
•  Perform follow-up and administrative tasks related to customer support.

Job Requirements

•  Minimum SPM, UEC, Diploma, or equivalent qualification.
•  Able to communicate effectively in Mandarin and English (spoken and written).
•  Fresh graduates are encouraged to apply.
•  No prior experience is required as training will be provided.
•  Good communication and interpersonal skills.
•  Positive attitude, responsible, and willing to learn.
•  Able to work in a fast-paced environment.
•  Basic computer literacy and familiarity with Microsoft Office applications.
•  Willing to work on rotational shifts, including weekends and public holidays when required.

Skills