Job Description

We are currently hiring for a Customer Service Executive to join our growing team. This role is responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience through multiple communication channels.This is a full-time and on-site job, instead of Internship placement.

我们正在招聘客服专员，加入不断发展的团队。该职位主要负责处理客户咨询、解决问题，并通过多种沟通渠道确保良好的客户体验。这是一份全职线下办公的工作，不是实习岗位。

KEY RESPONSIBILITIES 

-Handle customer inquiries via email and live chat
-Respond to customer requests in a timely and professional manner
-Resolve customer issues and escalate when necessary -Slight outbound calls
-Maintain accurate records of customer interactions
-Work closely with internal teams to ensure service quality                                                                                       

工作内容

-通过邮件、线上聊天及电话处理客户咨询
-及时且专业地回复客户需求
-处理客户问题并在必要时进行升级汇报 -少量外呼电话
-记录并维护客户沟通信息
-与内部团队合作，确保服务质量

Job Requirements

REQUIREMENTS 

-Minimum SPM / UEC / equivalent qualification
-Able to communicate in English and Mandarin
-Nexperience required, training will be provided
-Good communication and interpersonal skills
-Responsible, patient, and willing to learn
-Able to work in a fast-paced environment

职位要求

-最低SPM / UEC / 同等学历
-能够使用中英文沟通,
-无需经验，公司提供培训
-具备良好的沟通与人际交往能力
-有责任感、耐心并愿意学习
-能适应快节奏工作环境

Skills