Job Description

 A. MARKETPLACE MANAGEMENT
• Monitor overall marketplace performance including sales, traffic, conversion rate, and customer engagement
• Ensure all product listings, pricing, promotions, and product information are updated accurately
• Maintain platform store health, ratings, response rate, and operational performance standards
• Monitor competitor activities, pricing strategies, and marketplace trends
• Ensure all marketplace operations comply with platform policies and guidelines

B. SALES & GROWTH STRATEGY
• Develop and execute strategies to increase online sales and platform growth
• Plan and manage monthly sales targets, campaigns, and promotional activities
• Analyze marketplace data and performance reports to identify business opportunities
• Optimize product visibility through platform tools, keywords, bundles, and campaign participation
• Coordinate mega campaigns such as 1.1, 2.2, 3.3, Raya Campaign, Payday Sale, Flash Sale, and Brand Days
• Drive customer acquisition, retention, and repeat purchase strategies

C. PRODUCT LISTING & CONTENT MANAGEMENT
• Ensure product listings are attractive, accurate, and optimized for conversion
• Coordinate product descriptions, images, videos, banners, and promotional content
• Work closely with graphic designers, content creators, and marketing teams for campaign visuals
• Monitor product stock availability and coordinate with warehouse or inventory team
• Ensure new product launches are uploaded according to timeline

E. ANALYTICS & REPORTING
• Prepare weekly and monthly marketplace performance reports
• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness
• Present business insights and improvement strategies to management
• Monitor advertising ROI and platform marketing performance

F. TEAM MANAGEMENT & LEADERSHIP
• Lead and supervise marketplace operation team if assigned by management
• Monitor team productivity, task execution, and campaign preparation
• Provide guidance and support to team members to achieve department KPI
• Ensure strong communication and teamwork across departments

G. GENERAL RESPONSIBILITIES
• Maintain confidentiality of Company sales data, strategies, and operational information
• Follow Company SOP, operational policies, and management instructions
• Be flexible in handling additional tasks assigned by management based on operational requirements
• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies

Job Requirements

•  Bachelor’s Degree in E-Commerce, Marketing, Business Administration, Digital Marketing, or related field
  • Minimum 2–5 years working experience in e-commerce or marketplace management
  • Strong experience handling Shopee, Lazada, Zalora, and website marketplace operations
  • Good understanding of marketplace algorithms, campaign mechanics, and platform tools
  • Experience managing online campaigns, flash sales, mega campaigns, and promotional strategies
  • Strong analytical skills with ability to interpret sales data, traffic performance, and conversion reports
  • Familiar with seller center operations, product listing optimization, and digital merchandising
  • Experience in fashion, footwear, handbags, beauty, or lifestyle industry will be an added advantage
  • Good understanding of online customer behavior and e-commerce trends
  • Knowledge in digital marketing, online advertising, and marketplace ads management is preferred
  • Able to coordinate with multiple departments including marketing, warehouse, customer service, and livestream teams
  • Strong leadership, communication, and problem-solving skills
  • Able to work in a fast-paced and target-driven environment
  • Responsible, organized, and able to manage multiple projects simultaneously
  • Good time management and ability to meet campaign deadlines
  • Proficient in Microsoft Excel, Google Sheets, and reporting tools
  • Familiar with e-commerce KPI such as GMV, conversion rate, CTR, ROAS, traffic, and basket size
  • Ability to monitor competitor trends and propose business growth strategies
  • Strong attention to detail in pricing, product listings, and operational execution
  • Able to work during campaign periods, weekends, or extended hours when required by operational needs
  • Good command of Bahasa Malaysia and English; Mandarin will be an added advantage
  • Experience managing team members or leading marketplace operations is preferred 

Skills