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This job is for an Internship as a Customer Retention Management Executive. You might like this job because you'll plan exciting campaigns to keep customers engaged, analyze data, and help boost sales from returning customers!
RM 2800 - RM 3500
seri kembangan, Selangor
Internship
Expiring soon
Job Description
1. Retention Campaign Ownership (CORE)
Plan & execute monthly retention calendar:
Repeat purchase campaigns
Inactive customer reactivation
VIP / high-value customer rewards
Fully responsible for campaign results
2. Customer Segmentation & Database Control
Segment customers into:
New / Active / VIP / Churned
Maintain clean and structured customer database
Consolidate data from:
Shopee
TikTok
WhatsApp / CRM
3. Revenue from Existing Customers
Drive minimum X% of monthly revenue from returning customers
Monitor:
Repeat Purchase Rate
Revenue contribution from existing customers
4. Customer Lifecycle Automation
Build and manage:
Abandoned cart follow-up
Post-purchase engagement
Inactive customer reminders
Optimize journey to reduce drop-off
Job Requirements
- Experience & Background
Minimum 1–2 years experience in E-commerce / CRM / Digital Marketing / Retention Marketing
Experience handling platforms such as:
Shopee / TikTok Shop / Lazada
WhatsApp CRM / Email marketing tools
Exposure to campaign execution with measurable results (not just posting or replying)
Skills
Data Analysis
Verbal Communication Skills
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Job Specialisation
Company Profile
