Job Description

Quality Senior Principal Engineer

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as a Quality on our Quality Engineering Team in Bayan Lepas

Key Responsibilities

• Direct responsibility for customer impacting product quality issues in APJ coming from Sales, Technical Support Teams or Executives

• Complete analysis of customer data and presentation to submitters

• Work closely with the Engineering teams to resolve problems that are possible product defects

• Work closely with functional groups including but not limited to Development Engineers, Services Engineering and Parts Planners within Dell to solution customer issues

• Communicate directly with external customers to present our findings and propose/scope an appropriate remediation plan (if applicable), then finally hand over fully planned projects to the Dell Services Global Customer Field Action team for execution (if applicable).Proficient with Excel/Power BI and PowerPoint

Essential Requirements

• 12+ years IT/Technology industry experience

• Experience with Executive escalations and customer interactions up to executive level

• Experience in developing and improving standards around which others will operate

• Understanding of six sigma and BPI processes and tools as well as statistics and forecasting methodologies

• Fluent in English .Understanding of core engineering, manufacturing (for hardware) and procurement processes

Desirable Requirements

• People management experience

• Knowledge of the services organization. Strategic or out of box thinking addressing escalations

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 4 May 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (opens in new window).

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