Job Description

Senior Analyst, Incident Response

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company.  With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career.  

What you’ll achieve

As an Incident Response Senior Analyst, you will play a critical role in responding to security incidents and providing advanced analysis. The successful candidate will have a strong passion for learning, customer orientation, problem-solving, and a desire to work in a fast-paced environment.

You will:

• Enforce enterprise information assurance and security standards.

• Identify, report and resolve security violations.

• Assist customers to satisfy information assurance and security requirements based upon the analysis of user and policy demands.

• Assist customers to effectively implement corporate security policies on existing information system.

• Evaluate information security solutions and processes to provide recommendations supporting Dell security standards.

• Analyze and assess security incidents and escalate to appropriate internal teams for additional assistance.

• Utilize internal guidelines to properly fulfill client requests and resolve incidents received via e-mail or internal ticketing systems in a timely and detail-oriented manner.

• Manage all customer interactions in a professional manner with a strong emphasis on customer satisfaction.

• Operate, configure and troubleshoot network intrusion detection devices and other security systems.

• Perform vulnerability/risk analysis of computer systems and applications as directed.

• Participate in, or work directly on additional projects, assignments or initiatives as required.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2+ years of relevant work experience or a bachelor's degree in a related field.

• Customer-oriented with a strong interest in customer satisfaction.

• Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

Desirable Requirements

• Experience in cybersecurity or a related field.

• Industry-recognized certification (e.g., CompTIA Security+, CISSP).

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (opens in new window).

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (opens in new window).

Job Requirements