Job Description

Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Service Delivery Engineer on our Service Delivery team in Penang to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Provide technical solutions and perform advanced troubleshooting techniques to address complex technical issues

• Understand Global Configuration tools and process to provide remediation required for troubleshooting and resolutions to the customers and meet the SLA (Service Level Agreement)

• Collaborate with stake holders to provide the fastest solutions to the customers and find the potential root cause of the issues to implement Close Loop Corrective Actions (CLCA)

• Focus on activities like data analytics and reporting

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Bachelor’s degree or an advanced degree

• Good organizational and planning skills to coordinate program deliverables

• Ability to set priorities and delegate

• Excellent analytical and problem-solving skills

Desirable Requirements

• Technical Skills: Proficiency in SharePoint, Power Platform, Office 365 development (PowerApps, Flows, Power BI, Teams), .Net development (C#, ASP.Net MVC, Entity Framework, JavaScript, HTML, CSS), and SQL.

• Excellent verbal and written communication skills, including the ability to explain technologies, technical and business concepts to multiple audiences

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job Requirements