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This job is for a Monitoring Systems Engineer at Deloitte, focusing on tools like Dynatrace and SolarWinds. You might like this job because it combines tech skills with a commitment to making a positive impact globally and improving service delivery.
Undisclosed
Kuala Lumpur, MY, Kuala Lumpur
Full-Time
1 week ago
Job Description
Title: DRSC Global Technology Monitoring Systems Engineer
Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
Work you’ll do
- Identify opportunities to further enhance customer service and service delivery through automation and analytics
- Consult with internal customers regarding the monitoring services capabilities and best practices for utilization.
- Support and facilitate the Incident Management Process through collaboration with Technical Operations Centre.
- Manage and maintain operations and maintenance for the suite of enterprise monitoring systems in line with Change Management processes.
- Author, update and deliver reporting using the systems reporting capabilities in line with application services, IT teams and stakeholders needs.
- Author, update and deliver monitoring dashboards in line with requests from internal teams and stakeholders.
- Direct and manage the identification and resolution of technical problems associated to monitoring systems.
- Routinely review monitoring systems and services to ensure reliability, stability, security and disaster recovery of the monitoring systems.
- Facilitate and implement continual improvement to provide ongoing value of the monitoring services to the business.
- Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements.
- Work with vendor support management.
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Required:
- Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience.
- At least 2 years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.
- Knowledge of ServiceNow functionality.
- Knowledge of service management principles and how to apply them, ITIL v3 or v4 certification preferred.
- Ability to use reporting tools to collect data and to provide output with basic interpretation.
- Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance.
- Communicates effectively with stakeholders and team members regarding technical concepts.
- Consistency in updating ServiceNow tickets and establish ticket driven approach.
- At least 7 years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.
Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.
Job Requirements
Company Benefits
Flexible work arrangement
At Deloitte, we place great emphasis on offering competitive benefits that enhance work-life integration for your continuous growth!
Employee wellness programmes
We organize annual wellness programmes and sports events, where all employees are invited to participate and find a sense of work-life integration.
Wellbeing benefits
In addition to annual leave, we offer medical and insurance coverage for all employees!
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
