DRSC GFS Analyst, Client to Cash - Front Office

Deloitte Regional Services Center Sdn. Bhd.

AI-generated summary

Manage AR collections calls, resolve escalations, assign work, QA, coach team
Partner with internal/external clients, AR coordinators and process leaders
Own MIS, drive testing and improvement; make visible impact and gain leadership exposure!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

Job Description

Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.

Should be able to work on all types of collection calls and queries, handle escalations, work allocations tothe team members.

Perform QA audit for the team, training new team members, resolving team members queries relating tothe process, ensuring team completes requests within turnaround time.

Understanding and complying with firm’s policies and procedures in relation to Debtor Management andthe firm’s business rules.

Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision.

Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.

Interact with internal and external clients to resolve issues related to PO, Billing, Cash posting and othergeneral queries. Handle critical clients.

Extract data and prepare reports from different systems /analyze the reports and provide commentary asrequired by stakeholders.

Participate in testing system changes and enhancement, provide process improvement suggestions.

Monitor customer account details for non-payment, delayed payments and other irregularities.

Research and resolve escalations.

Escalation: Confirm that proper escalation procedures are followed according to most effective businesspractices.

Communication: Should be able to communicate effectively with peers, client service teams, and processleaders.

Should be able to identify issues and concerns that may affect the performance of the job andcommunicate the same to manager.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Financial Services & Banking

HR Operations (Payroll, Admin, Office Management)

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...