DRSC SEA Risk and Brand Protection - SEA Risk Operations Manager

Deloitte Regional Services Center Sdn. Bhd.

AI-generated summary

Oversee daily Risk Ops: Conflict & Background checks; manage SLAs, KPIs, volumes/backlogs.
Regional SEA shared services hub; partner with SEA Risk and global stakeholders.
Lead team; drive automation & standardisation for regional impact!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

Job Description

Oversee the day-to-day operations and service delivery of SEA Risk Operations, ensuring processes are performed consistently, efficiently and in accordance with applicable policies and service standards.

Provide operational oversight across multiple Risk Operations processes, including Conflict Check, Background Check and other risk-related activities.

Monitor operational performance, service levels, volumes, backlogs and key performance indicators, and identify areas requiring management attention.

Establish clear ownership, accountability and escalation mechanisms across operational teams.

Work with the SEA Risk Operations Leader and process owners to ensure effective resource allocation and capacity planning based on business volumes and priorities.

Identify process gaps, duplication, manual activities and operational bottlenecks, and develop solutions to address them.

Drive the implementation of process improvements, including automation, workflow optimisation, reporting enhancements and standardisation across SEA.

Develop and maintain appropriate operating procedures, process documentation, controls and performance metrics.

Support the continuous development and optimisation of the SEA Risk Operations shared services model.

Work with stakeholders to identify opportunities for standardisation or optimisation of processes where appropriate.Lead, coach and develop Risk Operations team members to build a strong operational capability.

Build strong relationships with SEA Risk Leaders, business stakeholders, process owners and relevant Global/Member Firm stakeholders.

Act as a key operational point of contact for Risk Operations matters and coordinate cross-functional resolution of operational issues.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Financial Services & Banking

HR Operations (Payroll, Admin, Office Management)

HR Strategy / L&D / Performance Management

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...