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This job is about leading a team to improve operations and support for clients, ensuring service 24/7. You might like this job because it focuses on creating value through smart strategies and innovative solutions, making a real impact.
Undisclosed
Kuala Lumpur, MY, Kuala Lumpur
Job Description
- Own the end-to-end operating model leading teams to deliver 24/7/365 support coverage. Design and deliver strategic roadmap for the KL DRSC, aligning client priorities to local capability investments and SEA market realities.
- Translate business objectives into measurable operational targets (e.g., productivity, cost-to-serve, client quality metrics, retention, and time-to-capability) and be accountable for delivering them.
- Lead cross-functional programs that shift the center from cost focus to value creation (automation, advanced analytics, productization of services).
- Influence & apply a deep understanding of the different components that make up fully loaded costs, identifying levers to support optimisation and estimate on an ongoing basis the investments required around infrastructure and non-infra requirements
Job Requirements
Company Benefits
Comprehensive Insurance Coverage
Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.
Professional Development Support
The firm offers incentives for obtaining professional certifications, subsidies for association membership fees
Flexible Working Arrangements
Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.
Employee Well-being Programs
Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
