AI-generated summary
- Configure Genesys Cloud CX: telephony, routing, IVR, digital channels; support migrations and go-lives.
- Join Deloitte Digital's Regional Services Center.
- Hands-on exposure to IVR, dialler, WFM, QM and analytics, driving real CX impact!
Undisclosed
Kuala Lumpur, MY, Kuala Lumpur
Job Description
- Telephony configuration (SIP, Trunks, Phones, DID routing, etc.)
- Inbound and outbound voice services
- Routing strategies, queues, skills, and call distribution logic
- User management, roles, permissions, SSO and identity integration
- Email routing and digital channel configuration (chat, messaging, social where applicable)
- IVR and call flow configuration using Genesys Architect
- Dialler and campaign management
- Reporting and analytics dashboards
- Workforce Management
- Quality Management
- Knowledge Management
Job Requirements
Company Benefits
Comprehensive Insurance Coverage
Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.
Professional Development Support
The firm offers incentives for obtaining professional certifications, subsidies for association membership fees
Flexible Working Arrangements
Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.
Employee Well-being Programs
Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Deloitte Regional Services Center Sdn. Bhd.
Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...