MM - SEA

Deloitte Regional Services Center Sdn. Bhd.

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This job is about supporting clients with IT issues using SAP. You might like this job because you’ll solve complex problems, work with skilled teams, and help improve business performance—all while coaching others and shaping solutions!

Undisclosed

Kuala Lumpur, MY +6 more…, Kuala Lumpur

Full-Time

Job Description

You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected

To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To maintain documentation according to firm standards, best practices, and standard operating procedures
To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client

You may be assigned as part of project team member to implement the application. In this role, you are expected

To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.

You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries

You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.

You will be tasked to lead and/or coach Analyst and Consultant level members.

You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Business Development

IT Project Management

Key Account / Relationship Management

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...