T&T FSC Accounts Receivables Disputes Manager (English) - PH / MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is about leading accounts receivables disputes for a company. You’ll set goals, improve processes, and manage client relationships. You might like this job because it offers a chance to make a real impact by enhancing customer experience and efficiency!

Undisclosed

Kuala Lumpur, MY +1 more…, Kuala Lumpur

Full-Time

few days ago

Job Description

Strategic Process Ownership: Set the vision and priorities for dispute operations across the end-to-end workflow; ensure alignment to business outcomes (cash, recovery, customer experience, compliance).

Continuous Improvement Leadership: Apply methodologies (e.g., value stream mapping) to identify bottlenecks, root causes, and automation/control opportunities; drive implementation and track realized benefits.

Governance & Executive Reporting: Lead operational governance routines and process-level reviews with client SMEs; report performance, risks, and improvement progress; ensure commitments are met.

Client Relationship & Escalation Management: Act as the primary point of contact for client process SMEs to translate needs, resolve escalations, and align the delivery model with operational realities.

SME Partnership: Manage the critical operational relationship with the process SMEs, bridging business requirements with service delivery capabilities and ensuring practical adoption of changes.

Financial & Cost Driver Management: Apply strong financial acumen to understand cost drivers (e.g., dispute inflow, touchless rate, cycle time, rework) and identify cost-effectiveness opportunities.

Talent Quality & Capability Building: Ensure strong talent quality through hiring input, role clarity, training strategy, career development, and performance management; build succession and minimize key-person risk.

Risk, Controls & Compliance Oversight: Ensure robust controls, audit readiness, and consistent policy application across the process; proactively manage operational risks and dependencies.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

HR Operations (Payroll, Admin, Office Management)

Procurement / Material Management

Talent Acquisition / Recruitment

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...