T&T FSC Cash Application Analyst (Japanese / Korean) - PH / MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is about handling customer payments accurately and resolving any payment issues. You might like this job because it involves collaborating with different teams and improving processes while communicating in Japanese or Korean!

Undisclosed

Kuala Lumpur, MY +1 more…, Kuala Lumpur

Full-Time

few days ago

Job Description

Payment Application: Accurately apply all incoming customer payments, including ACH, wire transfers, checks, and credit card transactions, to the correct invoices and customer accounts in the ERP system.

Exception Handling: Investigate and resolve unapplied cash, short payments, overpayments, and other payment discrepancies in a timely manner.

Remittance Management: Retrieve, interpret, and manage remittance information from various sources, including bank statements, customer portals, and email correspondence.

Customer Communication: Communicate professionally and effectively with customers, voice & email, to request remittance details and resolve payment-related inquiries.

Reconciliation: Perform daily and monthly reconciliations of cash postings to ensure accuracy and support the month-end closing process.

Internal Collaboration: Partner closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a seamless order-to-cash cycle.

Process Improvement: Identify and recommend opportunities to improve the efficiency and accuracy of the cash application process.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Corporate Finance / Investment

HR Operations (Payroll, Admin, Office Management)

Talent Acquisition / Recruitment

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...