T&T FSC Cash Application Consultant (Thai / Vietnamese) - PH / MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is all about managing cash applications for payments in Thai or Vietnamese. You might like this job because it involves resolving payment issues, collaborating with teams, and improving processes while mentoring others.

Undisclosed

Kuala Lumpur, MY +1 more…, Kuala Lumpur

Full-Time

few days ago

Job Description

Complex Payment Application Ownership: Independently apply and validate high-volume payments (ACH, wire, check, card) including more complex scenarios (e.g., multi-invoice remittances, deductions, split payments, lockbox nuances, currency/bank fee impacts where applicable).

Advanced Exception Handling: Resolve moderately complex unapplied cash, short/overpayments, misapplied payments, duplicate postings, and customer account discrepancies; determine appropriate resolution path (re-application, customer outreach, internal correction).

Remittance Retrieval & Interpretation: Lead remittance management across bank data, lockbox files, customer portals, and email; standardize remittance capture and improve hit rates for touchless posting.

Escalation Management: Serve as an escalation point for analysts; manage time-sensitive and high-impact exceptions and ensure timely closure with clear documentation and approvals.

Cross-Functional Collaboration: Partner with Collections, Billing, and Disputes to resolve root causes (e.g., invoice errors, deduction drivers, customer master data) and prevent repeated exceptions.

Reconciliations & Close Support: Perform/oversee daily and month-end cash reconciliations, support aging/unapplied reporting, and ensure accurate cash/AR reporting inputs for close.

Trend Analysis & Reporting: Monitor KPIs (unapplied cash aging, application timeliness, accuracy, write-off/refund drivers, rework rates) and communicate insights and risks to leadership.

Process Improvement & Controls: Identify control gaps and improvement opportunities (e.g., standard work, reason codes, approval flows, automation/lockbox rules) to reduce exceptions and strengthen compliance.

Mentorship: Coach analysts on payment research techniques, documentation standards, customer communications, and prioritization.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

HR Operations (Payroll, Admin, Office Management)

System & IT Helpdesk / Database Administrator

Talent Acquisition / Recruitment

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...