T&T FSC Cash Application Manager (Japanese) - PH / MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is about managing cash application processes for a company, requiring strategic thinking and improvement skills. You might like this job because it involves collaborating with clients, streamlining workflows, and enhancing team talent—all while ensuring compliance!

Undisclosed

Kuala Lumpur, MY +1 more…, Kuala Lumpur

Full-Time

few days ago

Job Description

Strategic Process Ownership: Set strategy and priorities for cash application operations, aligning to business outcomes (cash posting timeliness, AR integrity, unapplied cash reduction, compliance, customer experience).

Continuous Improvement Leadership: Apply methodologies (e.g., value stream mapping) to analyze the end-to-end workflow (bank/lockbox intake, remittance capture, posting, exception handling, reconciliation), identify bottlenecks, and implement improvements.

Governance & Executive Reporting: Lead governance routines and process-level reviews with client SMEs; report performance, risks, and continuous improvement progress; ensure commitments and talent quality outcomes are met.

Client Relationship & Escalation Management: Act as primary point of contact for client process SMEs to translate needs, resolve operational escalations, and ensure the delivery model aligns with day-to-day cash application realities.

SME Partnership: Manage the operational relationship with the process SMEs, bridging business requirements with service delivery capabilities and enabling adoption of process/tool changes.

Financial & Cost Driver Management: Apply strong financial acumen to understand cost drivers (manual touch rate, exception volume, rework, bank/remittance gaps, backlog) and identify cost-effectiveness opportunities

Talent Strategy & Capability Building: Drive talent quality via hiring input, training strategy, performance management, career development, and succession planning.

Risk, Controls & Compliance Oversight: Ensure robust controls, audit readiness, and consistent policy adherence; proactively manage operational risks and dependencies (systems, banking interfaces, upstream data).

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Management Trainee

Procurement / Material Management

Talent Acquisition / Recruitment

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...