T&T FSC Collections Senior Consultant (Bahasa Indonesia) - MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is for a Senior Consultant who leads a team in customer collections. You might like this job because you get to help customers directly, solve their issues, and work with various teams to ensure great service.

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

1 week ago

Job Description

Managing Team: Lead and supervise team to achieve performance targets, manage escalations, and improve customer experience.

Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up

Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer

Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Financial Services & Banking

Telesales / Telemarketing

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...

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