T&T Manager - Operations, Industries, & Domain Solutions - Financial Services (PMO) - MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is for a T&T Manager in Financial Services, focusing on improving customer experiences and business operations. You might like this job because it combines research, tech solutions, and teamwork to drive significant client transformations!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

1 week ago

Job Description

Front office / sales and service transformation

Omni-channel customer journey and experience design

Operating model transformation

Digital enablement and platform implementation

You will support Deloitte and client’s business growth by:

Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design

Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.

Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates

Using tech, human-centered design thinking and innovative approaches to solve business needs.

Participating in team problem solving efforts and offer ideas to solve client issues.

Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.

Conducting relevant research, data analysis, and create reports.

Maintaining responsibility for quality, completion, and accuracy of work products.

Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.

Assisting in proposal development, as requested.

Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

HR Operations (Payroll, Admin, Office Management)

IT Product Management

IT Project Management

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...