T&T Senior Analyst - ETP As A Service/Operate (SAP Basis) - MY

Deloitte Regional Services Center Sdn. Bhd.

AI-generated summary

beta

This job is a T&T Senior Analyst where you’ll help troubleshoot issues and support project teams using SAP systems. You might like this job because you get to collaborate with talented teams and improve processes for diverse clients.

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

few days ago

Job Description

You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected

To render 2nd level AMS support by performing in-depth production incident (simple to medium level complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
To provide progress and status reports at regular intervals to the Client
To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead, as early as possible, of any impending slippage in the delivery dates, aging tickets, or any matters likely to impede the service level of the contract
To maintain documentation according to firm standards, best practices, and standard operating procedures
To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client

You may be assigned as part of project team member to implement the application. In this role, you are expected

To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.

You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries

You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.

You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Pre-Sales / IT Business Analyst / Business Intelligence

Software Development & QA / Testing

System & IT Helpdesk / Database Administrator

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...