Application Support Specialist

Demant Technology & Innovation Centre Sdn. Bhd.

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This job is all about helping users with their application issues. You’ll monitor support requests, troubleshoot problems, and learn about new features. You might like this job because you enjoy solving puzzles and improving systems!

Undisclosed

Kuala Lumpur

Full-Time

Job Description

Monitor the support queue.

Solving cases that can be solved, cases that can’t be solved have to be assigned to relevant queues.

Receive knowledge transfer regarding new features.

Evaluate if documentation is sufficient.

Participate in sprint planning, backlog refinement, and retrospectives

Monitoring logs and system reporting tools to proactively identify potential issues.

Perform initial troubleshooting to help identify were issues origin

Request additional information on tickets if the information originally provided is not enough to solve the problem.

Job Requirements

Experience with support of business processes.

Technical understanding of how integrations and data flows support business process and features.

Structured and detail-oriented mindset in regard to solving issues and documenting the processes.

Strong communications skills, both technical and business oriented.

Company Benefits

Culture of trust

A culture of trust, providing you with the autonomy and freedom to define your own path towards achieving our shared goals.

Collaborative environment

A team-based and collaborative environment, fostering open dialogue and respect.

Innovative

A place that values unconventional thinking, as we constantly seek innovative and more efficient approaches.

Agile environment

An agile environment that takes a can-do approach allowing for ideas to quickly transition to impactful solutions.

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

General IT

System & IT Helpdesk / Database Administrator

Company Profile

Demant Technology & Innovation Centre Sdn. Bhd.

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and know-how to help improve people’s health and hearing. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in...

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