Regional IT Support Specialist

Demant Technology & Innovation Centre Sdn. Bhd.

AI-generated summary

Provide L1-L2 support via phone, email, remote & onsite; fix hardware, software & peripherals; log incidents in ServiceNow.
Work in ITIL-based processes supporting regional production systems.
Own regional production & AV uptime; lead deployments!

Undisclosed

Kuala Lumpur

Full-Time

Be an early applicant

Job Description

Provide Level 1 and Level 2 IT support via phone, email, remote access, and onsite assistance.

Troubleshoot, maintain, and configure hardware, software, and peripheral devices.

Deliver IT services in accordance with established ITIL-based processes, including incident management, request fulfilment, change management, release management, and business-critical support.

Administer user accounts, system access permissions, and server resource access.

Coordinate the procurement and deployment of approved IT hardware and equipment.

Install, configure, maintain, and support IT infrastructure and end-user devices.

Ensure meeting room and audiovisual equipment is operational and coordinate repairs or maintenance with suppliers when required.

Provide support for regional production systems in line with agreed service catalogue commitments.

Accurately record all incidents, requests, tasks, and time entries within ServiceNow.

Maintain accurate asset management records and technical documentation.

Identify opportunities to improve IT services, processes, and user experience across the business.

Job Requirements

Company Benefits

Culture of trust

A culture of trust, providing you with the autonomy and freedom to define your own path towards achieving our shared goals.

Collaborative environment

A team-based and collaborative environment, fostering open dialogue and respect.

Innovative

A place that values unconventional thinking, as we constantly seek innovative and more efficient approaches.

Agile environment

An agile environment that takes a can-do approach allowing for ideas to quickly transition to impactful solutions.

Additional Info

Company Activity

Last active - 1 hour ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

General IT

Hardware / Network / Infrastructure (On-Premises / Cloud)

System & IT Helpdesk / Database Administrator

Company Profile

Demant Technology & Innovation Centre Sdn. Bhd.

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and know-how to help improve people’s health and hearing. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in...