Salesforce Support Specialist

Demant Technology & Innovation Centre Sdn. Bhd.

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This job is all about helping people use Salesforce, our CRM tool. You might like this job because you'll train users, solve their issues, and collaborate with teams worldwide. If you enjoy problem-solving and helping others, this could be perfect for you!

Undisclosed

Kuala Lumpur

Full-Time

Job Description

1st & 2nd level support for CRM (Salesforce) related questions & issues for end users primarily in the Asia Pacific (APAC) Region & globally when needed and time allows.

End user onboarding & training in CRM (Salesforce) process’ & workflows.

Super user training & demonstration of new CRM (Salesforce) functionality & process.

Issue resolution via Demant’s ticket system ServiceNow.

Registration & enrichment of end user reported bugs & new feature functionality requests in the solution teams DevOps.

Coordination, collaboration & support internally with the rest of the solution team.

Participation in feature & bug tests before release to end users.

Job Requirements

Assign licenses and rights within Solution in accordance with established rules.

Equal say in feature & bug prioritization within monthly sprint planning.

Company Benefits

Culture of trust

A culture of trust, providing you with the autonomy and freedom to define your own path towards achieving our shared goals.

Collaborative environment

A team-based and collaborative environment, fostering open dialogue and respect.

Innovative

A place that values unconventional thinking, as we constantly seek innovative and more efficient approaches.

Agile environment

An agile environment that takes a can-do approach allowing for ideas to quickly transition to impactful solutions.

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Key Account / Relationship Management

System & IT Helpdesk / Database Administrator

Company Profile

Demant Technology & Innovation Centre Sdn. Bhd.

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and know-how to help improve people’s health and hearing. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in...

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