Job Description

Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.

As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.

Your Growth & Impact

• Build leadership by managing a full team and preparing for higher responsibility in multi-outlet operations.
• Sharpen operational skills by owning inventory, rostering, and cost control across the outlet.
• Strengthen supplier and local partner relationships to improve sourcing and negotiation skills.
• Gain recognition through measurable improvements in service consistency and margin.

Job Requirements

Responsibilities

Operational Leadership

• Ensure smooth daily operations including opening, closing, and consistent quality control.
• Monitor basic sales and P&L metrics and recommend small adjustments to protect margin.

Team & Service Management

• Create and manage staff schedules, coach team members, and run short briefings to keep standards high.
• Handle customer feedback and resolve service issues quickly to protect the guest experience.

Inventory & Cost Control

• Manage stock levels, place orders, and coordinate with suppliers to reduce waste and control costs.
• Implement practical process improvements to streamline back-of-house workflows.

Requirements

Qualifications & Experience

• Minimum 5 years' experience in F&B operations or similar retail hospitality roles.
• Bachelor's degree in hospitality, business, or a related field preferred but not required.

Hard Skills & Knowledge

• Operations Management, Inventory Management, Staff Scheduling, Cost Control, and basic P&L understanding.
• Familiarity with food safety and hygiene standards and experience liaising with suppliers.

Soft Skills & Qualities

• Clear communication, calm problem solving, and practical decision making under pressure.
• Positive leadership, strong attention to detail, and a hands-on mindset to support the team daily.

Skills