Customer Service Executive

Dialog Group Berhad

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This job is for a Customer Service Executive at DIALOG, organizing shipments and ensuring smooth operations. You might like this job because it offers a chance to work with diverse customers in the oil, gas, and petrochemical industries.

Undisclosed

MY, Kuala Lumpur

Full-Time

Job Description

Our Company

About DIALOG

DIALOG is a leading technical service provider in the oil, gas and petrochemical industries. We serve a diverse range of customers that include multinational oil majors, national oil companies as well as multinational engineering and service providers located throughout the world. Established in 1984, DIALOG has grown both organically and through strategic alliances with internationally-renowned technology partners.

Job Purpose

Point of contact in all shipment related delivery as well as organize shipments to ensure smooth operations and customer service matters.

Core Values

HSE

Quality

Integrity

Competence

Excellence

Key Accountabilities

(1 KA) Execute day-to-day ops in managing customer services and operation planning as well as liaise with customers

(1 KA) Coordinate and arrange for all shipment to ensure timely deliveries

(1 KA) Handle and coordinate all procedures and documentation pertaining to shipments

(1 KA) Liaise with shipping line and forwarding agent to arrange container shipment

(1 KA) Prepare all relevant documents for shipment transactions

Qualification(s)

Degree or Diploma in any relevant field
2 or 3 (Diploma) years experience

Non-technical Skills

(3 NTS) Communication skills

(3 NTS) Presentation skills

(3 NTS) Negotiation skills

(3 NTS) Attention to details

(3 NTS) Nimble learning

(3 NTS) Conflict management

(3 NTS) Customer Focus

(3 NTS) Critical thinking

(3 NTS) Problem solving

Contact Details

Please contact the recruitment team for more information.

Thank you very much for your interest.

Job Requirements

Company Benefits

Life Insurance

Coverage of life in any case of emergency.

Transport Allowance

We provide allowance for travel and transportation.

Career Growth

Gain opportunities to jump start your career to new levels!

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, Telesales / Telemarketing

Company Profile

Dialog Group Berhad

Established in 1984, DIALOG has grown both organically and through strategic alliances with internationally-renowned technology partners. We serve a diverse range of customers that include multinational energy majors, national energy companies as well as multinational engineering and service providers located throughout the world.

Our comprehensive variety of services include Upstream Assets and Services, Midstream Assets and Services - Tank Terminals and Supply Base, Downstream Integrated Technical Services - Engineering, Procurement, Construction, Commissioning & Fabrication, Plant Maintenance & Catalyst Handling Services, Specialist Products & Services, Petrochemicals, and Digital Technology & Solutions.

Source: dialogasia.com