Customer Service/Student Support Specialist
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This job is a Customer Service/Student Support Specialist. You might like this job because it involves supporting, empowering, and championing others. Multi-taskers with high standards and systematic thinking are preferred. English & Mandarin proficiency is required.
RM 3000 - RM 4000
Setiawalk
Full-Time
Job Description
Experience in customer service through calls, emails, social media, Facebook communities, and more...
- Fair written and verbal communication skills
- A love of supporting, championing, and empowering others
- A mind for systematic thinking and improvements
- Phenomenally high standards, attention to detail, and extreme resourcefulness to find answers or create answers in any situation
- Experience with coaching, online learning and professional education preferred
- Enjoys being a multi-tasker
- English & Mandarin (Malay would be an added advantage)
Job Requirements
Inbound and outbound calls connecting students with resources and making relevant course recommendations
- Student enquiries via email / chat
- A genuine 'can-do' attitude – Solution Focused
- A hunger for results and being in an open team environment
- Excellent written and verbal communication skills that inspire confidence and trust in others
- Ability to find answers to any questions, see opportunities for improvements, and turn them into action to deliver meaningful outcomes
- Ability to solve any problems that come your way and bring genuine care, compassion and dedication to our students and prospects
- Hunger to learn and grow, and a constant drive to do more and deliver better results
Skills
Company Benefits
Apple Macbooks for everybody
Everyone who works at Digital Dive Coaching will get an Apple Macbook to use!
Learning Opportunity
Opportunity to join other programs, and levelling up!
Free Nespresso Coffee
Nicely brewed coffee to start your day with!
Open Pantry!
Unlimited supplies in the pantry - on us! Treat yourself like home
Allowance & Reward
We valued our team's effort with extra pay as a reward, and salary increments based on performance.
Medical & Dental Benefits
We cover your yearly medical and dental check-ups
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
4 - 7 Years of Experience
Career Level
Junior Executive
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, Education & Teaching
Company Profile
Digital Dive Coaching Sdn Bhd
Digital Dive Coaching is a leading provider of online business education and training programs. The company has a strong market presence in Malaysia, Singapore, Australia, and the UK and is soon expanding to other Asian countries. Part of our mission is to help entrepreneurs transform their online businesses by providing them with the knowledge and skills they need to succeed in the digital age. Their programs are designed to be flexible and accessible to anyone, regardless of their background or experience. With a team of experienced educators and industry experts, Digital Dive Coaching is committed to helping entrepreneurs reach their full potential and build successful online businesses.
We are the award-winning leader of webinar training and personal development in Kuala Lumpur. Our culture is uniquely values-focused, we work hard and have fun doing that. As we expand globally, we are developing our Student Support team to be the best in the industry. With more inquiries and more students joining us from more countries globally than ever, we're looking for passionate professionals who bring love & care to help deliver an epic student experience to be based in our Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.