Job Description

We're looking for Key Account Manager who can provide a stellar client service experience. You will have the opportunity to work with a variety of clients and be a consultant for the digital world. In this role, you are required to be a strategic thinker & planner, an enthusiastic collaborator and accountable to ensure the successful delivery of campaigns/projects. 

Responsibilities:

• Provide consultation to clients regularly regarding digital marketing & social media management (Understanding of digital eco-system is a must.)
• Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients.
• Take the lead on ad-hoc initiatives or campaign-based projects as and when required, ensuring alignment with client goals and agency standards.
• Conduct periodic client satisfaction check-ins and manage post-campaign surveys to maintain strong, long-term relationships.
• Manage day-to-day project elements, and work closely with internal teams (eg: creative, digital marketing) to provide solutions to project challenges as they occur
• Project manage to ensure the successful delivery of campaigns (including accurate communications with clients expectations, keeping track of the quality standards of work produced & meeting timelines) for a variety of the agency's clients 
• Responsible for contact/call reports, status reports, creative and job briefs and any other client administrative support as needed
• Attend client meetings as their consultant and partner as needed
• Report to Operations Lead, providing regular input on all account activities, including status and call reports

Job Requirements

Requirements:

• Bachelor’s degree in any field, preferred but not limited to Business, Commerce, Marketing
• Meticulous and strong analytical skills to derive decisions and recommendations 
• Effective presentation skills 
• Enjoy challenges and remain flexible in a fast-paced environment
• Proactively engage, influence and collaborate with stakeholders and cross-functional teams
• Innovative problem-solving skills, able to dissect problems and implement solutions accordingly
• Understanding of digital eco-system is a must
• Excellent command of English, the ability to converse fluently in other languages will be an added advantage
• Able to work extended hours on occasions when required

Skills