Job Description

Description: 

Job Summary

Provide timely, accurate, and reliable claims management and reporting to clients and Business Units, while ensuring strong control discipline, ageing integrity, and stakeholder accountability.
The role is expected to operate as a senior individual contributor with day-to-day people guidance responsibilities, supporting team effectiveness and quality outcomes. 

General Responsibilities

• Ensure claimable expenses are billed accurately and within contractual or agreed timelines, with clear documentation and audit trails.
• Perform regular reconciliation of client accounts, identifying variances, unbilled items, or ageing risks early.
• Monitor claims ageing, non-payment trends, and irregularities, and proactively follow up with clients, Business Units, and internal teams to resolve issues.
• Investigate and resolve claims-related queries, including root cause analysis and corrective action tracking.
• Review L and J balances at month-end, ensuring accuracy, completeness, and timely clearance where applicable.
• Support the achievement of monthly AR and claims KPIs, contributing analysis and commentary where required.
• Provide structured support to team members in addressing client and BU queries, ensuring consistent messaging and control adherence.
• Represent the Claims function in monthly AR KPI meetings and quarterly roll calls, presenting clear status updates and risks.
• Engage and manage key stakeholders (clients, BUs, internal Finance teams) with professionalism, clarity, and firmness where needed.
• Drive process improvements and automation initiatives, including the use of AI tools, RPA, and ERP enhancements, in collaboration with Manager and relevant teams.
• Participate in or lead assigned projects, ensuring alignment with Finance governance and departmental priorities.
• Perform other duties as assigned by the Credit Control Manager

Functional Skills and Knowledge 

• Proficient in Microsoft Office, particularly Excel for reconciliations, tracking, and reporting.
• Working knowledge of SAP AR processes; exposure to claims systems or ERP enhancements is an advantage.
• Good understanding of claims lifecycle, AR ageing, deductions, and dispute resolution.
• Strong attention to detail with the ability to analyse issues and identify practical solutions.
• Clear, structured communicator capable of engaging clients, BUs, and internal teams professionally.
• Able to balance service orientation with control integrity and boundary-setting.
• Comfortable operating in a deadline-driven, control-focused environment.
• Proficient in English (written and spoken).

Education 

Degree or professional qualification in Accounting/Finance or a related discipline.

Work Experience

Up to two years' experience in a similar role.

Job Requirements