Job Responsibilities
Sales
- Drive sales generating activities to achieve sales target of the assigned outlets.
- Ensure sales collection are in order and bank into company's account.
Operations Control
- To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
- To control all others operating costs i.e outlets expenses and outlet labour cost.
- To perform monthly cash audit check for outlets.
- Ensure outlet achieve good OEA results.
Inventory Management
- Ensure compliance by outlets to all set procedures for stock management.
- Proper stock accountability i.e. Stock count, ordering and usage.
- Ensure stock count & wastage within control as per KPI.
Human Resources Management
- Recruitment of outlet personnel
- To monitor/control on outlet attrition rate.
- Plan appropriate placement of staff
- Provide necessary direction on manpower planning during peak season or when necessary
- Ensure compliance to labor law when handling HR issues
Product & Service Quality
- Ensure all the product are prepared according to SOP
- Ensure outlet compliance to set hygiene standards to prepare safe foods
- Plan and organize necessary training or activities to achieve service standards
- Take corrective action to prevent recurrence of customer complaints
Marketing Activities
- Ensure proper execution of advertising and promotion activities
- Report the progress and effectiveness to the management
- Improve and monitor customer service
KPI Monitoring
- Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
- Ensure KPI results are tracked and recorded
Others
- To carry out any reasonable request made by management
- To attend meeting or training session as required by management
- Monitoring pest control and maintenance of the outlets
- Set up new outlet and promotion counter
Leadership responsibilities
- Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
- Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
- Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.
Job Requirements
- Minimum Diploma/Degree holder in business related studies or equivalent
- Minimum 1 year related working experience as Area Executive in the F&B retail chain industry.
- Excellent interpersonal skills and Strong analytical capabilities
- Good written and verbal communication & presentation skills
- Self-motivated and result oriented
- Demonstrate fluency in English, both written and spoken
- Demonstrate knowledge and understanding of the industry/market/customers
- able to travel for work
