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Manager Customer Account Management

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This job is for a Manager in Customer Account Management. You might like this job because it involves building strong customer relationships and driving sales strategies to boost profits while working closely with diverse teams.

Undisclosed

Petaling Jaya, MY, MY, Kuala Lumpur

Job Description

Description: 

Job Summary

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

General Responsibilities

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
  • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement 
  • Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
  • Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
  • Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
  • Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
  • Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
  • Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
  • Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional Skills and Knowledge

  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken

Education

Degree in Sales/Marketing or related fields


Job Requirements


Company Benefits

Comprehensive Health Insurance

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Retirement Savings Plan

Helps you save for the future with company contributions and various investment options.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

Dksh Corporate Shared Services Center Sdn. Bhd.-logo-image

Dksh Corporate Shared Services Center Sdn. Bhd.

DKSH is a global leader in Market Expansion Services, specializing in helping companies grow their business in Asia Pacific, Europe, and North America.  Source: https://www.dksh.com/global-en/home