Job Description
Description: Job Summary
Manage Salesforce projects, including implementations, enhancements, and customizations to drive business effectiveness and growth.
Job Description:
- Develop and maintain Salesforce adherence to IT Applications policies, standards, best practices, and guidelines within implementation and delivery methodologies.
- Plan, manage and execute complex project engagements and assure quality deliverables.
- Ensure business continuity plans for identified and critical Salesforce applications are developed and maintained.
- Monitor Business Solutions deliveries and support in ensuring applications delivered are on track; adjust/reset in line with business requirements.
- Review, enhance and incorporate potential improvements to defined standards, policies, and delivery processes.
- Guide users/stakeholders on effective use of Salesforce technical design and deployment for Applications, both Group-wide and in-country.
- Monitor and evaluate Applications implementations, ensuring continuous, efficient, and effective operations.
- Work collaboratively with functional manager to facilitate business process owners' needs, communicate design solutions to maintain business operations.
- Identify potential issues/gaps, drive resolution to avoid customer impact and facilitate continuous improvement. Facilitate user/vendor communications on the effective/functional use of applications
Job Requirement
- 2-3 years of Salesforce hands-on development experience
- Proficiency in Salesforce Configuration and Customization, Custom Settings, Building Flow, Visualforce Components, Apex Classes, Trigger, Batch Class, Scheduler, Email Services, SQL, SOQL and SOSL
- Experienced with Web Technologies such as JavaScript, Html 5 and CSS
- Experienced with Salesforce data model
- (Good to Have) Experience with ServiceMax or Field Service Lightning
- Experienced in Salesforce design solutions with good understanding of Salesforce best practice
- Strategic thinking and ability to align Salesforce solutions with overall business objectives
- A track record of successful Salesforce project implementations and a portfolio of completed projects
- Salesforce certifications including Advanced Admin, Platform Developer I or II and Platform App Builder is desirable.
- Good communication skills
- Able to handle adhoc tasks as per assigned
- Strong analytical and problem solving skill
- Able to suggest workaround solution if primary solution not working
