Job Summary

• Handles outbound prospects or customer inquiries or concerns and uses company resources and contact center policies and procedures to provide complete, accurate responses.
• Uses contact center technologies and follows processes in accordance with contact center standards to ensure contact handling accuracy and operational effectiveness.

General Responsibilities

• Influences customers to buy or retain (new) products or services based on sales history analysis.
• Create product/brands awareness to both current buyers and new outlets (which have not bought yet)
• Make an outbound call and reach customers with other modes of communication (email & WhatsApp).
• Documents transactions by completing call requests and record logs.
• Maintain customer relationships and understanding of customer demand & market insight.
• Complete orders via the SAP system during outbound calls and contact with customers.
• Follow superior’s instruction to complete service requirements and strive to achieve set target; Notify superior of needed supports.
• Maintains operations by following policies and procedures; and reporting if needed.
• Maintains quality service by following organization standards.

Functional Skills and Knowledge

• Excellent command of English and Bahasa Malaysia in both written and spoken
• Strong interpersonal and leadership abilities
• A high level of integrity and commitment
• Attentive, accurate and focused, with careful eye for detail
• Dynamic and resilient towards challenges
• Tele-sales skills, Customer service skills
• Accepts coaching and direction.

Education

• Diploma or Degree in any field.
• Minimum 2 years experience in call center environment, preferably in healthcare industry.