Job Description

Description: 

Job summary:

• Take lead to drive customer order fulfilment improvement for Consumer Goods top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers.
• Fast sales penetration for new suppliers with key customers, as well as supporting the Customer Account Management teams to speed up resolution of disputes.

General responsibilities:

1) Improving service levels to top 10 customers

• Review and address issues on service level performance
• Regular service level meetings with key customers (for Synergize and Full Service clients including 4PL & Exclusive) to drive service level improvement.
• Conducting Business Review with Key 13 Customers.

2) Single point of contact for Exclusive team (full service, 4PL) on major matters relating to key customer as the go-to person by Exclusive 1 and Exclusive 2 teams on challenges faced when dealing with customers

• Work with NCAMs and GCAM to resolve major issues / disputes with key customers.
• Coordinate annual TT reconciliation from E1 and E2 teams.

3) Trading terms convergence point and yearly reconciliation

• Vetting through all trading terms to ensure DKSH is protected, and it is consistent with DKSH umbrella/group terms.
• Repository for all trading terms
• Being the champion for yearly trading terms reconciliation process
• Work closely with the cross-functional teams (e.g., CAM teams, Client Management team and Supply Chain Management) to ensure efficient and effective execution.

Functional skills and knowledge:

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
• Proven customer development/account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
• Demonstrate advanced research and analytical skills.
• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
• Demonstrate fluency in English, both written and spoken.
• Ability to multitask and communicate clear and concisely.
• Agile in implement fast-paced online environment onto DKSH
• Demonstrate ability to work and collaborate in team setting.
• Proactive, responsible, organized and able to work independently.
• Good level of computer literacy

Education :

Bachelor’s degree in business/Marketing or related field.

Work experience:

Minimum one to two years’ experience in a similar role

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Job Requirements