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Executive, Customer Account Management

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This job is for an Executive, Customer Account Management. Analyze data, support business plans, monitor key indicators. You might like this job because it involves research, data analysis, and working with cross-functional teams.

Undisclosed

Petaling Jaya, MY, MY, Kuala Lumpur

Job Description

Description: 

Job Summary

Conduct analysis on business performance data in order to enhance competitiveness of activities and promotional planning for assigned customers

General Responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information
  • Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
  • Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities
  • Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes
  • Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided
  • Evaluate promotional plans (pre- and post-) with supporting qualitative commentary and their impact on customer and brand strategies   
  • Generate daily reports covering in-store and distribution center inventory, price compensation, promotional items, etc.
  • Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps
  • Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to gather relevant data for analysis
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution

Functional Skills and Knowledge

  • Demonstrate sound knowledge and understanding of FMCG industry/market/competitors/customers. Sales experience in CVS and Pharma channel will be an added advantage. 
  • Demonstrate advanced research and analytical skills
  • Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong coordination and organization skills in collecting business-related data
  • Demonstrate strong negotiation and selling skill with organization skills in collecting business-related data
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Diploma/certificate in Sales/Marketing or related fields

Why It’s Great to Work at DKSH


Job Requirements


Company Benefits

Be entrepreneurial

Innovate, identify business opportunities, and take ownership to drive growth for our partners and yourself.

Learn and develop

On-the-job learning is complemented by more formal learning through our in-house Fantree Academy.

Work hybrid

In many roles, benefit from opportunities for flexible work arrangements from remote working to agile team set ups.


Additional Info

Company Activity

Last active - few hours ago


Company Profile

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DKSH

We provide reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by generating jobs, perspectives, and opportunities for people’s development and growth. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that...