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This job is an Intern role involving order management, investigations, and KPI tracking. You might like this job because it gives hands-on experience in supply chain and logistics, ideal for fresh graduates with a CGPA of 3.0 or higher.

Undisclosed

Shah Alam, MY, MY, Kuala Lumpur

Internship

1 week ago

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Job Description

Description: 

Job summary:

The role involves managing orders, complaints, daily reports, KPIs, investigations, corrective actions, and supporting timely order processing and TCP management.

 

Job Responsibilities:

  • Prepare daily reports for backlog orders and open collection orders for trade returned stocks
  • Update Scuba KPI daily for operation meeting
  • Perform initial investigation on complaints received, perform cycle count, inventory check and document check to validate complaints received are genuine. 
  • Work closely with process owner to identify root cause, corrective and preventive action to close the complaints’ tickets in Scuba system.
  • Monitor corrective/preventive actions proposed by process owner to ensure actions are duly carried out
  • Monitor complaints status in Scuba system.  Reassign unresolved complaints to process owner or escalate to head of department for action until closure.
  • Provide daily Scuba performance status report to Head of Department and process owner for follow up and action.
  • Support process owner to raise Scuba complaint tickets and monitor for closure.
  • Monitor status of urgent order/request to ensure orders/requests are being handled timely to meet clients/customers timeline.
  • Report and monitor backlog orders, follow up with operation to clear the orders within the SLA timeline
  • Handling Transport Core Process (TCP) to ensure number of orders hand over by outbound team to dispatch match the plan.

 

Job Requirements:

  • At least a Diploma in Supply Chain, Logistic, Engineering or any other related fields.
  • Any prior experience in quality assurance or QMS specific to logistics, supply chain, or a 3PL environment would be an added advantage.
  • Fresh graduates with a minimum course completion CGPA of 3.0 are welcomed to apply as well
  • Possess knowledge in project management.
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, Power Point)
  • Demonstrate fluency in local language and ideally in English, both written and spoken


Job Requirements


Company Benefits

Be entrepreneurial

Innovate, identify business opportunities, and take ownership to drive growth for our partners and yourself.

Learn and develop

On-the-job learning is complemented by more formal learning through our in-house Fantree Academy.

Work hybrid

In many roles, benefit from opportunities for flexible work arrangements from remote working to agile team set ups.


Additional Info


Company Profile

DKSH-logo-image

DKSH

We provide reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by generating jobs, perspectives, and opportunities for people’s development and growth. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that...

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