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This job is an IT Service Management internship where you'll assist with incident management, IT reports, and process improvements. You might like this job because it offers hands-on experience and exposure to various ITSM tasks, including incident and problem management.
Undisclosed
Kuala Lumpur, MY, MY, Kuala Lumpur
Job Description
Description: Job Summary The IT Service Management (ITSM) internship is designed to provide exposure to a variety of ITSM tasks and responsibilities that is expected from an entry-level service management associate. This includes carrying out duties as part of the team by providing support and assistance to the core IT Service Management members in daily operations. Job Description Job requirement
The intern will gain hands-on experience in IT service management processes, including incident management, problem management, change management, and IT disaster recovery planning.
• Assist with incident and request management, including logging, categorization, and resolution of incidents and requests.
• Assist to run, monitor, evaluate, and improve ITSM reports.
• Participate in IT service reviews and process improvement initiatives.
• Contribute to the documentation and improvement of IT Service Management processes.
• Assist in creation, maintaining and dissemination of IT Service Management training materials.
• Assist in Continuous Service Improvement (CSI) processes.
• Provide support to the IT Service Management team as needed.
• Currently enrolled in an IT-related degree program
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Familiarity with IT Service Management frameworks such as ITIL is a plus.
• Strong attention to detail and ability to work in a fast-paced environment.
Job Requirements
Company Benefits
Be entrepreneurial
Innovate, identify business opportunities, and take ownership to drive growth for our partners and yourself.
Learn and develop
On-the-job learning is complemented by more formal learning through our in-house Fantree Academy.
Work hybrid
In many roles, benefit from opportunities for flexible work arrangements from remote working to agile team set ups.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Company Profile
DKSH
We provide reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by generating jobs, perspectives, and opportunities for people’s development and growth.
Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches and enriches people’s lives around the clock.
Source: dksh.com