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Manager Customer Account Management

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This job is for managing customer accounts and increasing demand. You might like this job because you get to develop strategies and build relationships to drive profitable growth in a fast-paced consumer goods industry.

Undisclosed

Petaling Jaya, MY, MY, Kuala Lumpur

Job Description

Description: 

Job Summary

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

General Responsibilities

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
  • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement 
  • Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
  • Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
  • Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
  • Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
  • Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
  • Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
  • Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional Skills and Knowledge

  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken

Education

Degree in Sales/Marketing or related fields


Job Requirements


Company Benefits

Be entrepreneurial

Innovate, identify business opportunities, and take ownership to drive growth for our partners and yourself.

Learn and develop

On-the-job learning is complemented by more formal learning through our in-house Fantree Academy.

Work hybrid

In many roles, benefit from opportunities for flexible work arrangements from remote working to agile team set ups.


Additional Info

Company Activity

Last active - few hours ago


Company Profile

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DKSH

We provide reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by generating jobs, perspectives, and opportunities for people’s development and growth.

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches and enriches people’s lives around the clock.

Source: dksh.com