Job Description

Description: 

Job summary :

Take lead to drive customer order fulfilment improvement for CG’s top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers, and faster sales penetration for new suppliers with key customers, as well as supporting the CAM teams to speed up resolution of disputes.

General responsibilities :

1) Improving service levels to top 10 customers:

• Review and address issues on service level performance
• Regular service level meetings with the customers (for Synergize and FS clients including 4PL)
• Close collaboration with implants to drive service improvement in Tesco and Giant (future) 
• Participate in Top to Top Review with Key 10 Customer

2) SPOC for Exclusive team (full service, 4PL) on major matters relating to key customers

•  Act as the go-to person by E1 and E2 teams on challenges faced when dealing with key customers
• Work with NCAMs and GCAM to resolve major issues / disputes with key customers
• Coordinate annual TT reconciliation from E1 and E2 teams

3) Leading special regional iCAM projects initiated by Regional

• Being the local lead and drive strategic regional projects, such as Tesco Asia Supplier Partnership Program (MJN, Pepsico, UCM, BDF)
• Being the POC for Regional COE on these special projects

4) Trading terms convergence point and yearly reconciliation

• Vetting through all trading terms to ensure DKSH is protected and it is consistent with DKSH umbrella terms
• Repository for all trading terms
• Being the champion for yearly trading terms reconciliation process
• Work closely with the cross-functional teams (e.g. CAM teams, Client Management team and Supply Chain Management) to ensure efficient and effective execution

Functional skills and knowledge :

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Proven customer development/account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken
• Ability to multitask and communicate clearly and concisely.
• Agile in implementing fast-paced online environment onto DKSH
• Demonstrate ability to work and collaborate in a team setting
• Proactive, responsible, organized and able to work independently.
• Good level of computer literacy
• 3 to 6 months contract role. 

Education :

Bachelor’s Degree in Business/Marketing or related fields

Work experience :

• Minimum three to five years’ experience in a similar role
• Minimum one to two years’ experience in a leading people

Job Requirements