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Senior Specialist, SAP SD

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This job is for a Senior Specialist in SAP SD. You might like this job because it involves implementing and supporting SAP SD, managing projects efficiently, and providing global support. Minimum 3-5 years of relevant experience and a degree in Computing/IT required.

Undisclosed

Kuala Lumpur, MY, MY, Kuala Lumpur

Job Description

Description: 

Job Summary 

  • Facilitate the implementation and support of SAP SD
  • Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
  • Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.

 

General Responsibilities 

  • Support manager in managing day-to-day operating assignments, solutioning and projects against operating budgets to ensure efficient usage of resources.
  • Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation.
  • Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD.
  • Prepare, review, and consolidate countries' requests for new developments/enhancements in ensuring a standardized and harmonized process.
  • Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process.
  • Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables.
  • Ensure adherence to service level agreement and processes.
  • Ensure availability of a single point of contact to user for prompt communication.
  • Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.
  • Act as a liaison between the business functions and the technical team.
  • Provide ad-hoc training and user support as required.
  • Work self-directed and independently; may act as subject matter mentor to more junior team members.

 

Functional Knowledge and Skills 

  • Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry.
  • Experience in implementing and supporting SAP applications.
  • Understanding of accounting business processes and other SAP integration points.
  • Ability to understand business processes from a customer perspective.
  • Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken.

 

Work Experience 

  • Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects.
  • Minimum of 3 to 5 years in designing and configuring SD module.
  • S/4 HANA (upgrade, rollout, or support) experience is preferable.

 

Education 

Bachelor's degree in Computing/Information Technology or its equivalent.

 

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Job Requirements


Company Benefits

Be entrepreneurial

Innovate, identify business opportunities, and take ownership to drive growth for our partners and yourself.

Learn and develop

On-the-job learning is complemented by more formal learning through our in-house Fantree Academy.

Work hybrid

In many roles, benefit from opportunities for flexible work arrangements from remote working to agile team set ups.


Additional Info

Company Activity

Last active - few hours ago


Company Profile

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DKSH

We provide reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by generating jobs, perspectives, and opportunities for people’s development and growth.

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches and enriches people’s lives around the clock.

Source: dksh.com