Job Description

Description: 

SUMMARY 

You will be required to manage Salesforce projects, including implementations, enhancements, and customizations to drive business effectiveness and growth.

RESPONSIBILITIES

Salesforce Configuration and Enhancement

•    Configure Salesforce and related applications to meet business needs, including customizations, automation, and data integrations, in line with Salesforce best practices.
•    Conduct thorough testing and ensure quality assurance of system changes before deployment. 
•    Facilitate user acceptance testing (UAT) and provide training and support to ensure successful adoption of new features and enhancements.
•    Review, enhance and incorporate potential improvements.
•    Work collaboratively with functional manager to facilitate business process owners' needs, and communicate design solutions to maintain business operations.
•    Identify potential issues/gaps, drive resolution to avoid customer impact and facilitate continuous improvement.
•    Participate in data clean-ups as required to ensure a smooth experience for end users.

Process Improvement    
•    Work closely with stakeholders, administrators, and developers to gather information and create documentation for key areas of our Salesforce orgs and integrated systems.
•    Develop user guides, standard operating procedures (SOPs), and system documentation to support business and enhance understanding.

Service Management    
•    Review, triage and resolve issues raised by end users.
•    Review, enhance and incorporate potential improvements to defined standards, policies, and delivery processes.

REQUIREMENTS
Functional skills and knowledge    
•    Proven experience in Salesforce configuration, customization, and data management. 
•    Advanced knowledge of Salesforce Flow and Sharing Model. 
•    Experience with agile methodologies preferred.
•    Self-motivated and proactive, ability to work independently and prioritize tasks.
•    Salesforce certifications (such as Salesforce Certified Administrator) are a plus. 
•    An ability to quickly learn and understand business processes and how they are effectively digitalized.
•    Experience working in the Technology industry and a shared services environment with stakeholders in multiple countries would be a plus.

Soft skills    
•    A passion for working with Salesforce.
•    Communication and presentation skills.
•    Analytic thinking and problem-solving.
•    Detail and process-oriented.
•    High affinity with technology, innovation, and change.
•    Ability to work independently.
•    Ability to collaborate effectively with diverse teams.

EDUCATION
Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.

WORK EXPERIENCE

3 years of experience as a Salesforce Administrator or similar role on the Salesforce platform.

Job Requirements