Innovate, identify business opportunities, and take ownership to drive growth for our partners and yourself.



Be entrepreneurial

On-the-job learning is complemented by more formal learning through our in-house Fantree Academy.

Learn and develop

In many roles, benefit from opportunities for flexible work arrangements from remote working to agile team set ups.



Work hybrid

DKSH

We provide reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by generating jobs, perspectives, and opportunities for people’s development and growth.
Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches and enriches people’s lives around the clock.
Source: <a href="https://www.dksh.com/global-en/home/about-us/what-we-do/dksh-group" target="_self">dksh.com</a>

Who We Are

Integrity 
We never compromise on our ethical, business and compliance standards.
Empowerment
We own our decisions, take accountability for our action and trust and respect each other – so each one of us can make a difference and grow.
Collaboration
We work as one DKSH team, supporting each other and our partners, to achieve joint success.
Entrepreneurship
We innovate, identify business opportunities and focus on operational excellence to drive growth for our partners and us.
Sustainability
We take responsibility for our environmental, social and economic impact to account for present and future needs.
Source: <a href="https://www.dksh.com/global-en/home/about-us/who-we-are/our-values" target="_self">dksh.com</a>
&nbsp;

Our Values

Description:&nbsp; Job Description: <ul> <li>Training <ul> <li>Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical &amp; Soft Skill Training, Compliance training, On-job-training, etc.&nbsp;</li> <li>Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill &amp; Knowledge).&nbsp;&nbsp;</li> <li>Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.&nbsp;&nbsp;</li> <li>Area Manager Training.</li> <li>Execute training needs analyses and analyse competency gaps of retail employees.</li> <li>Analyse and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.</li> <li>Monitors external / internal customers’ feedback and provides input to improve the services or products.&nbsp;</li> </ul> </li> </ul> &nbsp; <ul> <li>Analysis, Design and Development <ul> <li>Develops new training modules that are relevant to company needs.</li> <li>Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.</li> <li>Employee training programs – to focus from onboarding new employees to addressing general or specialized skills, topics, etc.</li> <li>Compile learning needs analysis and identify soft skills learning &amp; personal development that aligns with the organization’s needs.</li> <li>Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:</li> <li>Create &amp; complete manual: Operations General Management</li> <li>Pocketbook, Person in Charge (PIC) training booklet &amp; assessment</li> <li>Develop training plan for crews and PIC. Includes verification process and record card.</li> <li>To create and design the tools &amp; resources in online (Example: Video Training).</li> <li>To organize and maintain good filing system for smooth and quick data retrieving.</li> <li>Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.</li> </ul> </li> </ul> &nbsp; <ul> <li>E-Learning App (in Tablet/HP) <ul> <li>Main administrator for the program.</li> <li>Setting the user and editor account and tablet.</li> <li>Setting the content in the program.</li> <li>Make sure the content updated.</li> </ul> </li> </ul> &nbsp; <ul> <li>Food Handler Trainer by Ministry of Health (added advantage).</li> </ul> <ul> <li>Certified Food Handler Trainer from Ministry of Health.</li> <li>Manage Company SLPM (Sekolah Latihan Pengandali Makanan).</li> <li>Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).</li> <li>Customize FHT training material according to the company standard and practices.</li> </ul> &nbsp; <ul> <li>Others <ul> <li>Internal Food Safety Auditor (HACCP) – added advantage.</li> <li>Involve in HACCP, FQMS related – added advantage.</li> <li>Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.&nbsp;&nbsp;</li> <li>Involve in New Opening Outlet squad to ensure new opening outlet smooth.</li> </ul> </li> </ul> &nbsp; Job Requirements <ul> <li>Preferably Diploma/Degree in Business Studies/Administration/Management/Training &amp; Development, or equivalent.</li> <li>At least 2- 5 years of experience in F&amp;B, learning &amp; development related activities (conducting and managing training/events and training administration)</li> <li>Knowledge of effective learning and development method</li> <li>Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.</li> <li>Passionate in people development</li> <li>Good organizing, planning and problem-solving skills.&nbsp;</li> <li>Must know how to analyse, design and develop new training modules/program, training manuals</li> </ul> &nbsp;

This job is a Training Manager for Retail Operations. You might like this job because you’ll help shape employee growth and create training programs, ensuring staff are skilled and compliant, all while making a real difference in their careers.

Description:    Job Description:  

-Training  

-Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical and Soft Skill Training, Compliance training, On-job-training, etc.  

-Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill and Knowledge).   

-Evaluate, coaching, mentoring and follow up underp...

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