Job Description

At DNA Creative Communications, we believe hard work beats talent when talent doesn’t work hard. We are a team of passionate individuals with a challenger mindset; the kind of agency that questions the obvious, pushes for better ideas, and helps brands find their voice and purpose.

We are looking for an experienced, driven and proactive individual who understands the dynamics of integrated marketing and thrives in a fast-paced agency environment. Someone who takes ownership, builds strong client relationships, thinks strategically and knows how to turn ideas into successful campaigns.

In this role, you will take ownership of client accounts, oversee projects from planning to execution and work closely with internal teams to deliver impactful creative and marketing solutions. You will play a key role in managing client expectations, identifying opportunities for account growth and ensuring campaigns are delivered effectively across digital, social, creative and branding.

If you are someone who enjoys taking initiative, solving challenges, managing multiple projects and making things happen, you will fit right in.

What You Will Be Doing:

• Managing day-to-day client servicing and account management while building and maintaining strong client relationships.
• Acting as the key point of contact for assigned clients, ensuring effective communication and managing client expectations.
• Leading project coordination with internal teams to develop and deliver effective campaign ideas, strategies and solutions.
• Managing project timelines, budgets and deliverables to ensure projects are completed on time and meet client expectations.
• Overseeing end-to-end project management across creative and branding, digital and social media campaigns.
• Identifying opportunities for account growth, upselling and new business development.
• Ensuring smooth workflow and effective collaboration between internal teams and external stakeholders.
• Reviewing and proofreading outgoing materials to ensure quality, accuracy and alignment with client briefs
• Contributing to campaign ideation, strategic planning and problem-solving to deliver impactful marketing solutions.
• Preparing and presenting proposals, campaign updates, reports and recommendations to clients.
• Conducting market research, competitor analysis and campaign performance reviews to provide valuable insights.
• Providing guidance and support to junior team members when required.

Job Requirements

What We're Looking For

*PRIOR AGENCY EXPERIENCE IS A MUST*

• Minimum 3–5 years of relevant experience in a PR, social, digital, creative or integrated marketing agency, preferably in a client servicing or account management role.
• Solid understanding of integrated marketing, branding, digital and social media campaigns.
• Proven experience in managing client accounts, coordinating multiple projects and delivering campaigns successfully.
• Strong client relationship management skills, with the confidence to communicate effectively and manage client expectations.
• Good strategic thinking, problem-solving and decision-making abilities.
• Strong project management and organisational skills, with excellent attention to detail.
• Excellent written and verbal communication, presentation and interpersonal skills.
• Ability to manage multiple accounts, priorities and deadlines in a fast-paced agency environment.
• A proactive and independent mindset – someone who takes ownership, anticipates challenges and drives solutions.
• Ability to collaborate effectively with internal teams and external stakeholders.
• A positive team player with leadership potential and a willingness to guide and support junior team members.
• A genuine passion for marketing, brands and communications, with the drive to continuously improve and grow.

Language Requirements

• High proficiency in written and spoken English and Bahasa Malaysia.
• Mandarin proficiency (written and spoken) is an added advantage.

Skills