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Area Manager

Job Description

Job description

If you're someone who thrives in the face of challenges, fueled by achieving results, and driven by the pursuit of profitability, then you're the talent we're seeking to join our dynamic team committed to long-term success.

Here, growth isn't merely a buzzword IT's ingrained in our DNA. We're dedicated to nurturing talent, offering opportunities, and fostering personal and professional development at every turn.

Responsibilities

  • Having strong leadership skills to lead, improve performance, motivate, and manage team members in providing the best DobiQueen service to customers.
  • Ensuring compliance with all operational standards including service quality, customer service, sales, and internal operations control.
  • Improving branch performance through increased sales, evaluation and control of expenses, and considering cost savings.
  • Responsible for workforce planning and recruitment, identifying necessary training for team members, capable of training and guiding team members in terms of weekly sales goals, general store management, systematic operations, and customer service objectives.
  • Supervising and evaluating Outlet Supervisors in terms of branch cleanliness, sales generation, and ensuring a positive customer experience.
  • Reviewing and ensuring that daily/weekly/monthly reports are complete, accurate, and submitted on time.
  • Implementing and ensuring the effectiveness of branch administration management, stock control, and safety.
  • Ensuring the effectiveness of operations across all outlet environmental functions along with compliance with store policies and procedures.
  • Planning and managing marketing at the branch and implementing marketing campaigns, as well as communicating with marketing officers and HQ to ensure Point of Sales Materials are delivered to the outlet and displayed on time.
  • Implementing token level reviews at the branch, overall CDM reports, and being responsible for preparing sales collection and daily cleaning schedules for the entire operational group at the outlet.
  • Handling and responding to customer complaints when necessary.

Job Requirements

Requirements

  • Good communication skills in English & Bahasa Malaysia
  • Candidate must possess at least a Certificate / Diploma or above
  • Candidates should have at least 2 years of experience working in the retail business
  • Integrity
  • Customer-friendly
  • Leadership
  • Attention to detail in producing task reports
  • Candidates should have experience in managing multiple outlets

Skills

Retail Operations
Detail Oriented
Leadership
Personal Integrity
Communication

Company Benefits

Opportunity for Career Growth

Unlock your potential with skill-building programs, mentorship, and development opportunities in a fast-growing, innovative environment.

Yearly Increment

Enjoy annual salary increases based on your performance and company success.

Performance Bonus

Be rewarded for your hard work with performance-based bonuses that recognize your contributions.

Birthday Leave

Celebrate your birthday with a paid day off, just for you!

Free Laundry Services

Take advantage of free laundry services, saving time and money.

Employee Reward Points System

Earn points for great performance and redeem them for exciting gifts.


Additional Info

Company Activity

Last active - few hours ago

Career Level

Manager / Team Lead


Company Profile

DobiQueen-logo-image

DobiQueen

dobiQueen is a technology-driven laundry service company that offers a seamless laundry experience through blending of people, processes, and technology. At dobiQueen, we are passionate about delivering excellence. Our core values shape a supportive and collaborative environment where innovation thrives. We believe in empowering employees to grow both personally and professionally, offering opportunities to develop...