Job Description

Role Summary:

The Auditor ensures all outlets maintain high standards of operation by conducting regular compliance checks, identifying gaps, and recommending improvements. This role safeguards operational integrity by providing unbiased assessments of SOP adherence.

Key Responsibilities:

• Conduct regular audits on Outlet Supervisors, front-of-house operations, and back-of-house compliance.
• Verify cash handling, token management, and inventory controls.
• Prepare detailed audit reports highlighting compliance status and areas of improvement.
• Escalate serious non-compliance issues to the Learning & Compliance Manager, Area Managers.
• Identify SOP gaps or ambiguities during audits and recommend updates.
• Assist in audits of third-party service providers when assigned.
• Serve as a backup for Retail Generalist during peak periods, vacancies, or emergencies.
• Perform any other duties or responsibilities as assigned by the management, in line with the company’s operational needs.

Job Requirements

• Good communication skills in English & Bahasa Malaysia 
• Candidate must possess at least a Certificate / Diploma or above 
• Candidates should have at least 2 years of experience working in the retail business 
• Integrity 
• Customer-friendly 
• Attention to detail in producing task reports 
• Candidates should have experience in managing multiple outlets

Skills