Job Description

Role Summary:

The Coordinator ensures smooth day-to-day operations by managing schedules, allocating resources, and providing administrative and operational support to multiple outlets. This role works closely with Area Managers to ensure operational readiness and efficiency.

Key Responsibilities:

• Prepare and manage outlet staffing and Retail Generalist schedules.
• Coordinate coverage for leaves, absences, or vacancies.
• Handle administrative tasks such as reports, gas management, and outlet documentation.
• Coordinate with suppliers and service providers for replenishments.
• Monitor outlets’ adherence to SOPs and escalate gaps to Area Managers. 
• Serve as the first point of contact for Outlet Supervisors regarding operational queries. 
• Serve as a backup for Retail Generalist during peak periods, vacancies, or emergencies.
• Perform any other duties or responsibilities as assigned by the management, in line with the company’s operational needs.

Job Requirements

• Good communication skills in English & Bahasa Malaysia 
• Candidate must possess at least a Certificate / Diploma or above 
• Candidates should have at least 2 years of experience working in the retail business 
• Integrity 
• Customer-friendly 
• Attention to detail in producing task reports 
• Candidates should have experience in managing multiple outlets

Skills