Job Description

Role Summary:

The Generalist supports daily outlet operations by covering multiple roles as needed — including customer service, maintenance checks, and basic operational tasks. This position ensures operational continuity and supports Outlet Supervisors in achieving business goals.

Key Responsibilities:

• Provide operational coverage for vacant and non-vacant outlets when required.
• Assist in managing token replenishment and cash collection.
• Assist customers with queries, complaints, and service requests.
• Ensure outlets are clean, stocked, and equipment is functioning.
• Report faults or operational issues promptly.
• Follow company procedures for token replenishment and cash handling.
• Perform any other duties or responsibilities as assigned by the management, in line with the company’s operational needs.

Job Requirements

• Good communication skills in English & Bahasa Malaysia
• Candidate must possess at least a Certificate / Diploma or above
• Candidates should have at least 2 years of experience working in the retail business
• Integrity
• Customer-friendly
• Attention to detail in producing task reports
• Candidates should have experience in managing multiple outlets

Skills