Job Description

Are you a resilient problem-solver who thrives in dynamic environments? Do you have a passion for personal growth and a commitment to delivering exceptional results? Join our fast-growing, tech-driven laundromat business as an Senior Operations Manager . This role requires a strategic and hands-on approach to drive continuous process improvement, manage crisis, and ensure cross-functional alignment within the organization. The successful candidate will contribute to achieving business goals by monitoring sales performance, leading process improvement initiatives, and enhancing staff productivity. 

 If you're ready to lead, innovate, and make a lasting impact while embodying our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we want to hear from you. 

Key Responsibilities: 

Operational Management 

1.Outlet Performance Oversight: 

• Monitor daily operations across all outlets to ensure adherence to company standards and policies. 
• Conduct routine inspections and audits to maintain service quality and operational consistency. 

2.Sales & Reporting: 

• Analyze outlet sales performance and provide actionable insights to meet revenue targets. 
• Prepare comprehensive reports on operational performance, sales trends, and key metrics for senior management. 

3.Process Improvement: 

• Identify inefficiencies in operational workflows and propose data-driven process improvement initiatives. 
• Implement best practices and standard operating procedures (SOPs) to enhance service delivery and cost efficiency. 

4.Crisis Management: 

• Act as the primary point of contact for escalated operational issues or emergencies. 
• Develop and execute contingency plans to address crises, ensuring minimal disruption to operations. 

Team Leadership 

1.Staff Management: 

• Monitor daily operations across all outlets to ensure adherence to company standards and policies. 
• Conduct routine inspections and audits to maintain service quality and operational consistency. 

2.Cross Functional Collaboration 

• Work closely with HR, Marketing, IT, Finance, and other teams to ensure alignment of operational goals with business objectives. 
• Drive effective communication channels between outlets and the corporate office. 

Job Requirements

Qualifications & Skills 

• Education: Bachelor’s degree in Business Administration, Operations Management, or related field. 
• Experience: Minimum 5 years of experience in operations management, preferably in fast-pace retail, FMCG, or a multi-site environment. 

Skills 

• Strong analytical and problem-solving skills. 
• Excellent leadership and people management abilities. 
• Proficiency in data analysis and reporting tools. 
• Outstanding communication and interpersonal skills. 

Attributes 

• Strategic thinker with the ability to execute tactically. 
• Resilient under pressure and adept at handling crises. 
• Results-driven with a focus on continuous improvement. 

Skills