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Account Manager (Client Servicing)

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AI-generated summary

  • Own client relationships, lead meetings and run end-to-end campaigns, managing timelines and deliverables.
  • Work with top beauty brands: L'Oréal Paris, Kiehl's, Maybelline, Garnier, YSL.
  • Grow accounts, mentor juniors and shape high-impact creative work!

RM 6000 - RM 8000

Petaling Jaya, Selangor

Job Description

Note: This is NOT a Finance or Accounting position.

Are you someone who can talk to clients, understand their business, challenge a brief and turn ideas into action?

We’re looking for an experienced Client Servicing / Account Manager to join our creative agency and work with leading brands. This is a hands-on role for someone who can own client relationships, lead campaigns and drive the team — not simply follow up on tasks.

What You’ll Do

  • Own and grow relationships with key clients including L'Oréal Paris, Kiehl's, Maybelline, Garnier Bonuslink, Ali Cafe, YSL and more.
  • Lead client meetings and presentations — confidently communicate ideas, give recommendations and drive discussions forward.
  • Understand the business behind the brief and turn client challenges into clear, relevant marketing solutions.
  • Lead campaigns end-to-end, managing timelines, budgets, resources, deliverables and multiple stakeholders.
  • Work closely with creative, strategy and production teams to turn ideas into high-quality work, while solving issues and keeping projects on track.
  • Identify opportunities to grow accounts while guiding junior team members and raising the overall quality of client servicing.



Job Requirements

  • 5+ years of experience in client servicing, account management, marketing or a creative agency environment.
  • Strong client-facing and presentation skills — confident leading meetings, presenting ideas and handling difficult conversations.
  • Strong understanding of marketing, branding and digital campaigns, with the ability to turn business challenges into actionable solutions.
  • Proven ability to manage multiple clients and projects independently from brief to execution.
  • Strategic and commercially minded — able to understand client needs and provide clear, practical recommendations.
  • Strong problem-solving and communication skills, with the ability to stay calm and take ownership when things get challenging.

If you’re someone who can own a client relationship, challenge a brief, solve problems and get things moving — we want to hear from you.

Why Join Us?

  • Work with leading local and global brands.
  • Be part of a creative, fast-moving team where your ideas and opinions matter.
  • Take ownership of meaningful campaigns and client relationships.
  • Grow your skills through hands-on exposure to strategy, creative and marketing.
  • Competitive salary, bonuses and benefits.

Skills

Client Services
Client Support
Client Confidentiality
Advertising Campaigns
Campaign Management
Public Relations Campaigns
Critical Thinking
Problem Solving
Communication
Creative Thinking

Company Benefits

Allowances & Perks

Allowance for Travel, Broadband, Child, Parking. Performance Rewards. Company trips.

Medical

Medical Leave and Claims

Monday - Friday, Regular Hours

Hybrid Working: fixed + flexible work arrangements (upon approval).

Computer

Each staff member will be equipped with at least one suitably configured computer - Laptop (Mac/Windows), iPad, Desktop.

Leaves

Annual, Medical, Maternity, Paternity, Compassionate, Examination, Hospitalisation.

Easy Access

Located in Bandar Utama (next to 1 Utama). In-building access to public transport (MRT) and buses.


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Manager / Team Lead

Job Specialisation


Company Profile

Dolphin - Creative Advertising Agency-logo-image

Dolphin - Creative Advertising Agency

We are Dolphin, a bold and innovative Creative Advertising Agency based in 1 Powerhouse, Bandar Utama, Petaling Jaya. We’re not just another agency—we’re a powerhouse of creativity, strategy, and innovation. Our team thrives in a collaborative, fun, and dynamic environment, where we break down briefs, craft compelling campaigns, and brew the best marketing solutions for our clients. At Dolphin, we create big ideas...