Job Description

• Address customer inquiries related to products, orders, and delivery status via online channels such as live chat.
• Manage customer complaints and ensure appropriate follow-up actions are taken.
• Evaluate and authorize return and refund requests from all e-commerce platforms as per customer requirements.
• Oversee and track the procedures for returns and refunds.
• Offer detailed information about our products and services to customers.
• Support the Operations Team in communicating with customers regarding any issues or feedback.
• Fulfill customer needs and expectations effectively.
• Assist with offline sales activities.
• Collaborate closely with the warehouse and logistics teams to guarantee daily order fulfillment.
• Recognize and report recurring issues related to products or courier services.
• Exhibit a high standard of professionalism, friendliness, and composure in customer interactions, demonstrating the ability to understand and address customer needs.

Job Requirements

• A bachelor's degree in Marketing, Business Administration, Communications, or a similar discipline.
• Demonstrated experience in a customer service position, with a solid grasp of marketing concepts and methodologies.
• Skilled in using marketing software and tools (such as Google Analytics, CRM systems, and email marketing platforms).
• Strong communication, interpersonal, and organizational abilities.
• Innovative thinker with robust problem-solving skills.

Skills